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Ecommerce Customer Service Associate | New York, NY

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Location: New York, NY


Job Summary


The Ecommerce Customer Service Associate will be responsible for providing support and service to e-commerce customers through phone, chat & e-mail channels.  Provide an on-brand customer experience. The candidate will have a positive attitude and ability to problem solve and continuously improve the customer experience.


Core Responsibilities


  • Respond to customer queries via email, live chat and phone, in a timely professional manner, following Customer Service policies. 
  • Assist customers with placement of orders, returns, replacements, refunds and exchanges. 
  • Troubleshoot and resolve fulfillment and system issues with 3rd party warehouse. 
  • Assist Customer Experience Manager and work with other departments as needed.
  • Become an expert on Carhartt WIP product.
  • Support e-commerce operational tasks as required.
  • Candidate must be available to work weekends and holidays. 


    Requirements / Qualifications


    • Ecommerce Customer Service experience preferred. 
    • Strong writing ability and excellent communication and interpersonal skills. 
    • Previous experience working with Shopify, Kustomer, ZenDesk or similar CRM tool is a plus. 
    • Experience working with 3rd party logistics teams, and familiarity with retail operating & inventory systems. RLM a plus.
    • Strong attention to detail & time management skills.
    • Ability to prioritize and multitask. 
    • Proactive, solution-oriented. 
    • Proficiency with Excel desired.
    • Knowledge and interest in apparel/fashion
    • Compensation: $50,000 – $55,000


    To Apply


    Please send your resume and cover letter to with subject line "Ecommerce Customer Service Associate".



    Carhartt WIP USA is an equal opportunity employer and is committed to creating an inclusive work environment with a diverse and talented team. We consider, hire, train, promote, and compensate regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.