ONLINE

Online orders placed on the USA web store at us.carhartt-wip.com and the Canada web store at ca.carhartt-wip.com from November 1st through December 24th, 2024 are eligible for return through January 15th, 2025. Final Sale items are not eligible for return or exchange. Orders shipped to Canada are eligible for return for refund only. Purchases made online cannot be exchanged nor returned in-store. See below for our full return policy.

IN-STORE

Full price purchases made in-store at our New York or Los Angeles locations from November 1st through December 24th, 2024 are eligible for return through January 15th, 2025. All items purchased at a discount are Final Sale.

Return Policy

If you would like to return an item, please send us a request for a return authorization within 14 days of delivery date. All returns must be shipped back to us within 7 days of the request approval.

• Items must be returned in new & unused condition, with all original packaging and tags attached.
• Shipping Charges cannot be refunded.
• Online Orders cannot be returned or exchanged at a physical Carhartt WIP location.
• Carhartt WIP North America reserves the right to refuse any returns which do not meet our return policy requirements, or are returned without written approval.
• Items listed as "Final Sale" are not eligible for return or exchange. This includes, but is not limited to: all Sale Items, Gift Cards, select collaborative releases and select items (hats, underwear, socks, gadgets & swimwear).

USA

Orders shipped within the U.S are eligible for refund, exchange, or web store credit.

Refund or Web Store Credit:

• All returns are subject to a $7 return fee.
• The return fee is waived for exchanges or returns for web store credit.
• Web store credit can only be redeemed on the Carhartt WIP USA online store, and not at any of our physical store locations.

Exchanges:

• Can be accommodated for the same style in a different size or color, or for a different item of higher or lower value entirely.
• If the exchanged product’s value is less than 50% of the total return value, the return is considered a refund, and the $7 return fee will apply.
• Exchanges are only processed upon the receipt of returned item(s) and are based on stock availability and not guaranteed.
• Exchanged items are shipped free of charge.
• A maximum of one exchange per item will be allowed.

CANADA

Orders shipped to Canada are eligible for refund only. All returns are subject to a CA$10 return fee.

Defective Items

If an item is received damaged or defective, please contact customer service immediately.

Return to Sender / Refused Packages

Orders refused or deemed undeliverable by the courier will be returned to our warehouse and treated as a return. We will return the items to stock for a refund less a restocking fee.

For all other inquiries please visit our contact page.